In our experience the key to success is continuously watching, listening and learning. Continual evaluation of the other four elements is critical and works best when honest feedback is encouraged, especially when the news isn’t what we want to hear. Situations change all the time, especially where people are concerned so it’s important to keep the radar up and keep an open dialogue.
Mark has over 25 years’ experience of fast paced transformational change, often in highly complex and political situations. He co-founded Applied Change 10 years ago with a clear purpose to push the thinking on human behaviour and human centred change. Most recently he’s been working closely with University of the West of England (UWE) Psychological Sciences Research Group to develop simple, practical models and tools that re-orientate our approach to business change, starting from the human perspective.