Culture and behaviours are so closely linked as to be almost indistinguishable. In helping clients to deliver change effectively, our focus inevitably turns at some point to the culture of the organisation or the team involved. We define culture as a combination of values and habitual organisational behaviours that have built up over time. For larger business they can differ between teams, locations, countries or divisions. They are also often unconscious and unstated, but they are very real and have a big impact. Change success relies upon a deep understanding of where those behaviours come from and to what extent they are supporting or undermining what the organisation is trying to achieve. Changing a culture requires a specific set of skills and approaches and takes a great deal of commitment and consistency from everyone involved, along with a very clear sense of what good looks like (and what it doesn’t).