To quote a recent Forbes article 12 Reasons Your Digital Transformation Will Fail
“Humans are the problem. And the solution.”…”Think 80% soft skills, 20% technical prowess.”
“Most major consultancies agree that no matter how awesome your tech is, your digital transformation (DX) efforts appear doomed from the start. In 2016, Forbes assessed the risk of failure in digital transformation to be 84%. According to McKinsey, BCG, KPMG and Bain & Company, the risk of failure falls somewhere between 70% and 95%.
So how do you engage and empower your people to make your transformation journey a success?
That starts from a recognition that how people feel about the transformation journey defines their behaviours towards it. And yet this one small piece of the puzzle is often left to chance, relying on anecdotal or fragmented information to build up a picture that is often either incomplete or completely incorrect. As a result of that, some very well intended engagement strategies end up doing the opposite.
This is where data can be your guide, where you can turn the “soft factors” into objective data that you can track and use to build engagement strategies that are tailored to your unique transformation journey. Strategies that will increase empowerment and engagement in your strategic goals.