Celeste Headlee – 10 ways to have a better conversation
By Applied Change
Share
The art of conversation is so critical to everything we do, it’s a wonder that we’ve yet to truly master it. This is one to watch over and over because experience shows we’ll still forget the lessons here and slip back into the habits of waiting to reply, rather than really listening with the intent to learn. Yet getting this right has the power to change everything.
In the words of Stephen Covey, “seek first to understand and then be understood”.
Related content
Professor Steve Peters – The Chimp Paradox
We love this book because it goes a long way towards explaining why our actions and behaviours often don’t live up to our good intentions. The recognition that different parts of our brain are operating simultaneously at any given moment, often in competition with each other, helps us to see our own emotions and behaviours and those of others around us in a whole new light. In our view this is essential reading for anyone who is looking to influence human behaviour or understand their own. For those who want a quick intro, the link will take you to his TED talk.
John Kotter – The Evolution of the 21st Century Organisation
John Kotter discusses why the organisational structures designed in the late 19th century are slowing businesses down in an era of rapid change. And what can be done to increase the pace. Whilst this was recorded in 2013, the lessons are, if anything, becoming more true by the day.
The Unseen Perspectives: Unlocking the Hidden Drivers in Business Transformation
Discover the impact of individual perspectives on the success of your business transformation. Discover the impact of individual perspectives on the success of your business transformation. Learn how to leverage these hidden drivers for more effective change management with real-life examples.
No Fields Found.