Celeste Headlee – 10 ways to have a better conversation

Change Management is the collection of approaches and methods used to influence human behaviour. There are countless models and books on the topic so we’ve summarised some of the main ones here.

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Rory Sutherland discusses how our perception of things shapes our reality. This is an area of increasing focus for behavioural economics and in business. Understanding how we really behave and how irrational we are means that seemingly small and inexpensive changes can have a disproportionate effect on our behaviour and therefore the outcomes that result from it.

The people in your transformation programme are almost certainly working hard. The question is whether all that effort is moving in the same direction. Here’s why the clarity gap is one of the most expensive and least visible problems in large-scale technology implementation, and why it’s rarely visible from the top.

Enabling is about understanding how the environment surrounding the change is either helping or hindering progress and then adapting it to make better outcomes easier and more likely.

When a transformation programme loses energy, the instinctive explanation is that there’s simply too much change happening at once. It’s an appealing diagnosis because it feels analytically sound. The problem is it’s usually wrong. Here’s what actually causes change fatigue, and why acting on the wrong diagnosis tends to make things considerably worse.