Celeste Headlee – 10 ways to have a better conversation

By Applied Change

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The art of conversation is so critical to everything we do, it’s a wonder that we’ve yet to truly master it. This is one to watch over and over because experience shows we’ll still forget the lessons here and slip back into the habits of waiting to reply, rather than really listening with the intent to learn. Yet getting this right has the power to change everything.

In the words of Stephen Covey, “seek first to understand and then be understood”.

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