Rory Sutherland: Sweat the small stuff

When a transformation programme loses energy, the instinctive explanation is that there’s simply too much change happening at once. It’s an appealing diagnosis because it feels analytically sound. The problem is it’s usually wrong. Here’s what actually causes change fatigue, and why acting on the wrong diagnosis tends to make things considerably worse.

Change Management is the collection of approaches and methods used to influence human behaviour. There are countless models and books on the topic so we’ve summarised some of the main ones here.

John Kotter discusses why the organisational structures designed in the late 19th century are slowing businesses down in an era of rapid change. And what can be done to increase the pace. Whilst this was recorded in 2013, the lessons are, if anything, becoming more true by the day.

People don’t respond to reality. They respond to their perception of it. For leaders running major technology programmes, that distinction is the difference between transformation that builds momentum and investment that quietly fails to deliver. Here’s what most organisations get wrong, and where the real leverage is.

  The Coronavirus pandemic changed the way we interact, with reduced face-to-face interaction, increased online connection and working from home. Many of these changes are becoming permanent and in turn, we all need to review…